Returns & Exchanges
At Horlicks, we prioritize the quality and freshness of our nutritional products. If you receive a damaged or incorrect item, we offer a hassle-free return process within 7 days of delivery to ensure your complete satisfaction.
Initiate Request
Contact our customer support team within 7 days of receipt with your order number and photos of the product condition if it is damaged or incorrect.
Verification & Approval
Our quality assurance team will review your request to ensure it meets our safety standards, as food products must be unopened and in original packaging for hygiene reasons.
Product Pickup
Once approved, we will schedule a complimentary courier pickup from your delivery address or provide instructions for returning the item to our warehouse.
Refund Processing
After we receive and inspect the returned item, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing